The information within our website, brochures and other marketing materials has been compiled with care and is provided in good faith. However, it is subject to change and does not form part of the contract between the customer and Oxalis Adventure Tours. When making a booking with Oxalis Adventure Tours you agree in full to the following conditions.
All prices quoted are subject to change due to fluctuations in the exchange rates or additional government fees, which may be imposed at any time. In the case of minor increases, we won’t revise the cost of a trip already confirmed.
Upon making your reservation, our team will follow up within 2 working days via email with an invoice and a payment link.
Please review your invoice and the payment link to ensure they match the services booked, and submit your payment. Please make your payment within 24 hours of receiving our email, otherwise your reservation will be canceled. You can make your payment via bank transfer in USD.
If a written cancellation request is received and acknowledged more than 7 days before the tour departure, a full refund of the service will be processed. If a cancellation notice is received and acknowledged less than 7 days before departure, there will be no refund.
If a written cancellation request is received and acknowledged more than 30 days before tour departure, Oxalis will refund the value of the service you have paid. If a written cancellation request is received and acknowledged between 30 days to 15 days before tour departure, you will be charged a cancellation fee equal to 50% of the total value of the service. If a written cancellation is received and acknowledged less than 15 days before tour departure, the value of the paid service will not be refunded for any reason.
If a written cancellation request is received and acknowledged more than 30 days before tour departure, Oxalis will refund the value of the service you have paid. If a written cancellation request is received and acknowledged between 30 days to 15 days before tour departure, you will be charged a cancellation fee equal to 50% of the total value of the service. If a written cancellation is received and acknowledged less than 15 days before tour departure, the value of the paid service will not be refunded for any reason.
Oxalis Adventure Tours strictly prohibits the resale of any of our tour products under any circumstances. If you are found reselling our tour products, Oxalis reserves the right to cancel your booking, as well as the booking of anyone to whom you have resold the tour, without refund and without exception. This applies to both independent bookings, group bookings and private bookings.
If for any reason you are turned back during the tour or are required to leave the expedition early, all tour costs will be forfeited without further compensation. Our experts and tour guides reserve the right to require any participant to leave or turn back at any time if they determine that the participant poses a safety risk to themselves or others.
In the event of a force majeure event, including but not limited to natural disasters, storms, floods, earthquakes, fires, wars, acts of terrorism, or disease outbreaks, Oxalis reserves the right to unilaterally cancel its services.
In such cases, Oxalis will refund 100% of the tour price paid by the customer. However, Oxalis will not be responsible for any related costs incurred by the customer, including but not limited to travel expenses, airfare, hotel bookings, or other associated expenses.
To ensure transparency and compliance with accounting and auditing requirements, Oxalis will only issue refunds to the original credit card or bank account used to make the payment.
Once a refund request has been approved, Oxalis will process and submit the refund instruction immediately. However, the time required for the refunded amount to appear in your account is determined by the processing procedures of the banks and payment providers involved and is beyond Oxalis' control.
As a general guideline, domestic refunds are typically completed within 10–15 working days, while international refunds may take 20–30 working days, depending on the banking systems and intermediary institutions involved.
Written requests to change the booked services or the departure date will be accepted without additional charges, subject to availability, provided that the request is received at least 7 days before the original departure date.
Requests to change the booked services or the departure date will not be accepted if they are received less than 7 days before the departure date.
Substitute participants are permitted without additional charges, provided that the substitution is notified at least 3 days before the tour departure date and the replacement participant meets the physical requirements of the tour.
Written requests to change the booked services or the departure date will be accepted without additional charges if such request is received and acknowledged at least 30 days before the original departure date.
If a written request to change the booked services or the departure date is received and acknowledged between 30 and 15 days before the tour departure date, you will be charged an amendment fee equal to 50% of the total value of the service.
Requests to change the booked services or the departure date will not be accepted if they are received and acknowledged less than 15 days before the tour departure date.
Substitute participants are permitted without additional charges if the substitution is notified at least 3 days before the tour departure date and the replacement participant meets the physical requirements of the tour.
Written requests to change the booked services or the departure date will be accepted without additional charges if such request is received at least 30 days before the original departure date.
Requests to change the booked services or the departure date will not be accepted if they are received less than 30 days before the tour departure date.
Substitute participants are permitted without additional charges if the substitution is notified at least 3 days before the tour departure date and the replacement participant meets the physical requirements of the tour.
You acknowledge that you are travelling in a remote area that may be subject to unusual climatic conditions. If Oxalis Adventure Tours considers it necessary or advisable to amend an itinerary, we reserve the right to modify, vary, or reroute any tour, in whole or in part.
In such circumstances, the traveller shall have no claim against Oxalis Adventure Tours for any compensation arising from such changes. Any eligible claims should be made through the traveller's travel insurance provider.
All customers must hold a valid passport and a valid visa, where applicable. It is your responsibility to obtain a valid visa for entry into Vietnam.
All passports and visas must be presented upon arrival at the Oxalis Adventure Tours office. Copies of these documents will be made and submitted to the local police for registration before accessing any area where Oxalis Adventure Tours operates our tours.
A very high level of care is taken to ensure suppliers maintain high standards. However, as we do not operate transfer services, hotels,homestays or restaurants, and we cannot be held responsible for any problems arising from these services, unless they are the direct result of negligence on the part of Oxalis Adventure Tours or our employees.
All tours require a minimum number of guests to depart and your booking will not be confirmed if the minimum number of guests is not reached. Oxalis Adventure Tours reserves the right to cancel any tour should the group size fall below the minimum numbers required. Alternative dates will be made available. Should this option be unacceptable, a full refund of all payments will constitute full settlement.
Oxalis Adventure's tour guides/staff reserve the right to decline, accept, or retain any person as a member of any group at any time. Travelers have to accept the authority of the tour guides, staff on tour and follow our rules of trekking and conservation to avoid causing danger to themselves or others. Oxalis Adventure will not accept responsibility or liability for any traveler who contravenes any law or regulations of Vietnam.
It is a fundamental condition that you acknowledge that we operate adventure tours, which require some flexibility on your part as the itinerary may change due to any number of reasons: safety, weather, etc. The day-to-day itinerary is to be taken as a guideline only and not a contractual obligation. When trekking in remote areas, you are advised to allow extra time in your travel plans to accommodate possible delays. Oxalis Adventure Tours will not be responsible for any costs associated with alternative travel arrangements, flights, visas, etc. if the scheduled tour is delayed.
Oxalis does not accept guests over the age of 70 on any of our tours.
Active children of 6 years old and above can join in the overnight camping tours as Cat Tien Family Adventure 2 Days 1 Night or 3 Days 2 Nights with their parent(s). You can book a join-in tour, which departs weekly, or a private tour.
We do not accept any guests that are below 12 years old to join in the Cat Tien Wild Safari Adventure 2 days 1 night (KT2), Cat Tien Wild Trekking 3 days 2 nights (KT3).
We do not accept guests under the age of 18 on any Patrol with Cat Tien Ranger.
The tour price includes travel insurance coverage during the tour and within the tour operating area provided by Oxalis Adventure Tours. However, it does not include coverage for tour cancellation, incidents occurring before or after the tour, or events occurring outside the tour operating area.
We strongly encourage every traveller to purchase comprehensive travel insurance that covers medical treatment, natural disasters, personal accidents, guided caving activities, medical evacuation, and other relevant risks.
You acknowledge and understand that, during the course of the tour, accidents, illness, or other unforeseen events may occur in remote areas where medical facilities are limited or unavailable. By participating in the tour, you voluntarily assume all associated risks. To the fullest extent permitted by applicable law, you agree that Oxalis Adventure Tours shall not be liable for any injury, illness, loss, or damage arising during or after the tour, except where such liability results from the negligence or wilful misconduct of Oxalis Adventure Tours or our employees.
All information and advice provided either directly or via email related to vaccinations, climate and weather, trekking equipment, visas etc. is given in good faith. However, Oxalis Adventure Tours accepts no responsibility for the accuracy, completeness, or currency of such information.
You must be in good physical health before attempting any tour with Oxalis Adventure Tours. It is vital that participants with pre-existing medical problems or conditions make these known to Oxalis Adventure Tours. If we discover that you have a medical condition which you have not disclosed to us (particularly a condition which would affect you on tour) or if you lie on your medical form in any manner, we reserve the right to cancel your tour without refund at any time. If your medical status changes at any time after you sign up, it is your responsibility to inform us immediately. Medical and evacuation expenses are the responsibility of the participant. It is important that you consult your doctor regarding vaccinations and other medical requirements before you depart. If you are unable to complete any part of the tour due to insufficient physical ability, you will be required to turn back at your own expense.
To ensure the safety and well-being of all guests participating in Oxalis Adventure tours, the possession or consumption of alcoholic beverages, including beer, wine, spirits, and other alcoholic drinks, is strictly prohibited throughout the tour. If a guest is found to be under the influence of alcohol or recreational drugs during the tour, the guide may request the guest to discontinue the tour and leave the forest area immediately, without any refund.
Oxalis Adventure Tours respects your privacy. We will only collect personal information that is relevant to your travel arrangements. We will protect the privacy of the information you provide us and only pass it to third parties such as hotels and local authorities when that information is necessary to fulfill your travel arrangements. In providing this information to us, you consent to Oxalis Adventure Tours using this personal information for the purpose of making and completing arrangements with related services.
